FAQ

Returns & Refunds

What is your policy on returning items?

To exchange any item purchased from the website, you simply need to take the item to any ABC Flagship Store along with the invoice included in the delivery bag. Any item purchased through can be exchanged, subject to the conditions below:

·         Non sales item can be exchanged within one month from date of purchase

·         Discounted items can be exchanged within 7 days from the date of purchase

·         Items must have the tag attached

·         Items should be exchanged with the same condition as purchased

·         Jewelry, accessories, underwear, socks and swimwear cannot be exchanged

·         We do not offer cashback

·         Items can be exchanged for another item or for a credit voucher that can be used within one year

Repeated returns not in compliance with the Return Policy

We offer a flexible return policy to make your online shopping experience even easier. We do monitor the number of returns made by customers in order to check whether the purchase of products is pursued for consumer purposes and is not, on the contrary, pursued for commercial, entrepreneurial or professional purposes, and/or is otherwise related to fraudulent intent. Frequent or repeated returns and in breach of our terms and conditions will be flagged. In this case, at our discretion, we may proceed to close your ABC account or refuse future orders.

May I exchange the purchased items purchased or the ones received as a gift?

Yes, you can visit our flagship stores to exchange the items within 7 days for discounted items , and one month for non discounted items.

Check Returns and exchange policy