Which stores are excluded from the loyalty program?
Bershka, Mango, Zara, Decathlon, Adidas, Massimo, Dutti,
Calzedonia, Oysho, Boggi, KIKO Milano, Pointure, Mont Blanc.
Which restaurants are excluded from the loyalty programs?
Bartarine, Zaatar w Zeit, Roadster, Starbucks & Dunkin are excluded.
How much time do I have to add my receipt to my card?
You have 7 days from the date of the receipt.
Can I add my points on the app if they forgot to scan my card at the shop?
No, you can't add them on the app, you are requested to head
to the nearest customer service desk to add your points.
How many cars can I add on Soffa?
You can add only one car on Soffa based on the car plate number.
How much time does it take to see the points on my card?
It will be instant from the minute
of purchase by credit / debit card payments and upon payment
successfully done for COD orders, also for pickup orders it will be instant.
Can I redeem my points against orders on the website?
Yes, now you can redeem your points and use them to shop online.
Will I get my loyalty points for any order I place on the website?
You will get qualifying and redeemable points related to
your purchase. This might be
excluded from certain brands. More information will be shown on each brand.